Refunds
Refund Policy
When you can get your money back, and how.
About this policy
This policy applies to paid advisory consultations and planning engagements (“Engagements”) with LogicStack Financial Planning Co., Ltd. Because we sell paid Engagements, this policy is provided so you know your position before you book.
The timeframes below are standard market-consistent durations. They are proposed terms, pending business confirmation, and will be restated in your engagement letter — which controls if it differs from this page.
The free first consultation
The initial 30-minute consultation is free. There is nothing to refund because nothing is charged.
Hourly advisory consultations
- Cancellation before the session: You can cancel a booked hourly consultation at no charge up to 24 hours before the scheduled start time.
- Cancellation within 24 hours / no-show: If you cancel within 24 hours, or do not attend, the session fee is non-refundable, because the time was reserved for you and could not be offered to someone else.
- Rescheduling: You may reschedule once at no cost, provided you do so at least 24 hours before the start time.
Planning engagements (Starter and Ongoing)
- Before work begins: If you cancel after signing the engagement letter but before we have started the fact-find, you receive a full refund.
- After work has begun: Once the fact-find session has started, the work has begun and the fee is non-refundable, because the engagement is delivered as a written plan produced specifically for you. You still receive the written plan and any deliverables produced up to the point of cancellation.
- Processing time: Approved refunds are processed within 14 business days of the request.
- Refund method: Refunds are returned to the original payment method you used.
Non-refundable items
The following are not refundable:
- fees for any session or engagement where work has already started;
- hourly consultation fees for sessions cancelled within 24 hours or not attended;
- any bank or payment processing charges that are not refundable to us.
How to request a refund or cancellation
To cancel an Engagement or request a refund, contact us using the details below. Please include your name and the date you booked, so we can identify your Engagement quickly.
- Email: info@logicstack.click
- Phone: +66-43-246-815 — Monday–Friday, 09:00–17:00 ICT
We will confirm receipt of your request within two business days and tell you the outcome, including any refund amount and when to expect it.
Deposits
If a deposit is taken to hold a date (stated in your engagement letter), it is refundable under the same conditions as the engagement fee above — fully refundable before work begins, and applied to the engagement fee once work starts.
Exceptions
We may approve a refund outside the standard timeframes in exceptional circumstances (for example, a serious illness or family emergency). If this applies to you, tell us when you contact us, and we will consider it fairly.
Your statutory rights
This policy does not affect any rights you have under Thai consumer protection law, including the Consumer Protection Act B.E. 2522.
Last reviewed: October 2026. Timeframes are proposed terms, pending business confirmation, and are restated in each engagement letter.